Our client, a global leader in customer experience solutions, is partnering with one of the world's largest online travel platforms. We are looking for a Croatian/English-Speaking Travel Agent to join their team in Athens, either on-site or remotely. In this role, you'll support travelers and accommodation partners worldwide, ensuring smooth booking experiences and excellent service.
Handle incoming customer and partner queries via phone, email, and chat in both Croatian/Bosnian/Serbian and English.
Assist with reservations, cancellations, modifications, and general travel-related issues.
Provide guidance on platform tools, policies, and procedures.
Log all interactions in the CRM system, ensuring accuracy and follow-up.
Identify issues, resolve them quickly, and escalate when necessary.
Maintain professionalism and empathy, particularly in stressful situations.
Consistently meet service quality and customer satisfaction goals.
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